Returns & Exchanges Policy

At SRS Cinema, we want you to be completely satisfied with your purchase; if you are not, you may return your items within 30 days of delivery for a full refund or exchange. Please ensure all returned media and merchandise are in their original, unopened packaging to qualify for processing.

1

Initiate Your Return

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring include a copy of your packing slip and the RMA number clearly marked on the box.

3

Ship the Package

Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing